FAQ
SHIPPING
Where is The Punch Studio located?
We are located in the United Kingdom.
Do you ship internationally?
Besides the United Kingdom, we also ship to Australia, Canada, Germany, Ireland and the United States. We will add more countries to our shipping list in the coming days.
How long will it take to get my order?
It depends on where you are. In addition to the production time, orders processed here will take 3-4 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
RETURNS & EXCHANGES
Can I return my product?
Yes. We accept return products except personalised products. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
What is your return policy?
We accept returns within 30 days of your order being delivered to you.
Can I exchange something?
We don’t currently offer direct exchanges.
What isn't eligible for return?
1. Personalised products
2. Used items
3. All clearance items
How do I send back my return?
1. Pack up your return & packing slip
2. Ship on your own using the carrier of your choice to the below address
3. Make sure to get a return tracking number
How long will it take to process my return?
Once we received your items, it can take up to 7 business days to process.
There is something wrong with my order. What do I do?
Please contact us with your order number and we will get back to you asap. The Punch Studio is not responsible for any carrier delayed or stolen packages.